Frequently Asked Questions

Pricing

1. How much does it cost?

   That depends on:
   1. How many credits you buy(bulk purchases are cheaper).
   2. The route that you send via. We provide users with several routing options which have different levels of connectivity and have definitive features and costs.
   
   By registering and sending some test messages (free) you can verify exactly what the cost will be.

2. Are there any other costs involved to send SMS

   There are no setup fees or monthly fees or any other additional fees. We operate on a prepay basis. The credits that you buy will not expire until you use them, so if you buy them now and only use them 6 months down the line, that is no problem. They will always be on your account at your disposal. Our holding company is in South Africa and therefore only South Africans will be charged VAT. Users do not pay for replies. It does not cost anything extra to be able to customize the sender ID.

3. How do I buy credits?

   We work on a prepaid basis. To purchase credits you have 2 options:
   1. On our web site with a credit card - The following credit cards are accepted: Mastercard, Visa, Visa Delta, Visa Electron, Visa Purchasing, JCB, Solo, Switch and Debit cards. Once you are on the Worldpay site you need to click on the correct card icon to continue with the transaction.
   
   2. Via bank deposit or electronic funds transfer to either our US bank account. If you would like us to send you an invoice beforehand, please forward your username, the number of credits you would like to purchase, as well as your fax number. You also need to send us a copy of the payment confirmation so that we can credit your account.

4. Do you offer other discounts?

   We provide users with an option of appending their messages with our tagline www.dial2sms.com. This is called a 'Tag-line discount'. You can tick this option on the 'Compose Message' page. This option saves you 15% off the cost of an SMS.

Features

1. Will the system allow 100 or more simultaneous messages?

   Yes, our system can handle over and above that amount of messages per day at a time. The limit is quite high. Dial2SMS offers the same easy to use service whether you are a individual or bulk client.

2. Do you provide status reports for the undelivered messages?

   The Basic plan does not always provide status reports. The Standard and Pro plans do. All messages sent via these two plans will have a status report whether successfully delivered or not.

3. How long does it take to deliver messages?

   Typically messages are delivered within 15 seconds on the pro plan and within 3 minutes on the standard plan, but usually even faster. The best is to test it for yourself

4. Do you support two-way SMS?

   Yes, recipients of messages that you sent via our system can reply to your messages. The reply messages will be posted to your inbox folder in your account. You can also have replies forwarded to an email address or to a URL if you want.

Registration

1. How do I register?

   Registering for an account is free and takes a few minutes. Please note that all fields must be completed to register. Once you register a code will be SMS'ed to your cell phone. This code will activate your free credits.
   
   You will need to provide the following information:
   Username (case sensitive)
   Password (case sensitive)
   First Name
   Surname
   Email
   Cell number (country code and number with no spaces or leading zero, e.g. 27828872376)
   Telephone (e.g. 27828872376)
   Fax (e.g. 27828872376)
   Company
   Street Address
   Postal Address
   Postal Code
   City
   Country
   How did you hear about us?
   
   Once you have entered the information correctly CLICK 'Submit' and you will receive the following message: "You have been successfully registered. An activation code is being sent to your cell phone right now."
   
   If you do not receive your activation code please email Support to request it. Please include your username, cell number and website in the email.
   

2. What does enter only alphanumeric and "_" mean?

   Alphanumeric: a-z, A-Z and 0-9. You can use any characters in these ranges, as well as the underscore: "_". Also the login is case-sensitive.

3. How do I Log in?

   ENTER 'Username' or 'Email' and 'Password'. These are both case sensitive. CLICK 'Login' to access your home page.

4. I got the activation code. Now what?

   An activation code was sent to your mobile. To claim your 5 free credits, please do the following:
   a) Go to our web site,
   b) LOGIN with your username and password,
   c) Once you have logged in, CLICK on 'Claim them now',
   d) Enter the activation code exactly as it appears on your phone.